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ABOUT CCL CONSULTING | MANAGEMENT SERVICES
DEVELOPMENT SERVICES | REPORTS & STUDIES
BOARD & COMMUNITY SERVICES
SPECIALIZED SERVICES & PACKAGES
- REGULATORY COMPLIANCE. An experienced management company should bring with it a thorough knowledge of all regulations and of the regulating agency to assure continued requirements of local, state, and federal regulations that impact the retirement community. There are many . State licensing agencies, federal regulations, state labor and industry boards, local, state, and federal fire and life safety regulations, and federal OSHA, ADA, and Fair Housing enforcement agencies. These regulations are quite complex and are frequently changed. It is absolutely essential that facility operations meet these numerous regulatory requirements.
- DEPTH. Management companies almost always bring to their managed facilities considerable depth in manpower, in expertise, and in supportive contacts. A management company can make certain that management staff are available to fill in for onsite staff in cases of illness, vacation, or a resignation.
- LIABILITY. A management agent can insulate, to some extent, the board or owners from liability issues in case of legal problems. In an increasingly litigious world the management agent can, in many instances, keep the owners from getting the full force of an investigation.
- CONFLICTS OF INTEREST. A management agent can protect the owner from conflict of interest issues by putting many of the operational and financial decisions into the hands of a disinterested third party. While this does not mean that the owners can ignore operational and financial issues; it does provide a layer of protection and a second opinion on how best to serve the residents.
- COMMUNITY IMAGE. A management company can often shield the owner from problems that may arrive from making unpopular, but necessary decisions, e.g. evictions, staff separations, and service fee increases. By shielding the owners from some of these issues the owners can more easily promote the facility to the local community.
- EFFICIENCY. A management agent usually brings considerable expertise in a number of diverse areas. Management agents have, or should have, expertise in human resources issues, financial accounting, and regulatory concerns such as Fair Housing, OSHA, and ADA, as well as development-specific compliance requirements, such as LIHTC, HUD, or USDA. This expertise is often critical in keeping the facility from expensive regulatory fines and law suits. A management agent with a number of facilities can also bring a comparative framework to any given facility; by comparing facilities with each other we can often find and correct problems early on.
- PURCHASING BENEFITS. A management agent often brings considerable benefits in terms of purchasing power. Insurance, supplies, equipment, and maintenance contracts are some areas where savings may be found.
- MARKETING CAPABILITIES. A management agent brings considerable past experience involving marketing and public relations efforts that work. Contacts in the Aging community and knowledge about the senior market are areas where management agents are strong.
- QUALITY ASSURANCE. A management agent should have quality assurance programs available. Such things as quality audits, interview tools for residents, family and staff are important aspects of assuring quality. These areas should be a key concern of the owner and the management agent.
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